Job Description
Job Roles & Responsibilities –
* Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
* Keep records of customer interactions, transactions, details of inquiries, complaints and comments as well as actions taken.
* Process orders, forms and applications.
* Follow up to ensure that appropriate actions were taken on customers’ requests.
* Refer unresolved customer grievances or special requests to designated departments for further investigation.
Qualification Required:
Any Graduate / Any Post Graduate / Under Graduate (+2 Pass)