Job Description
We are looking for smart, confident and professional candidates who are looking for a career growth.
Job Roles & Responsibilities:-
• Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
• Follow escalation procedures for issues uncontrollable at CSR level.
• Updating different trackers like End User complaint tracker etc.
• Meeting SLAs & maintaining Quality Standards
Qualification Required:-
• Any GRADUATE can apply for this Job.
Skills Required:-
• Good command in verbal and written English.
• Excellent written communication skills
• Good comprehension and correct grammar skills
• Excellent computer/ internet navigation skills.